If your claim has been denied, you can do one of a few things, including:

Contact Taxcellent Consulting Services
Our home insurance lawyers are experts in making insurance companies pay valid claims even if they try to reject them initially.

Contact the insurer’s complaints department
By providing new evidence and information it may be possible to overturn the denial.  Complaint should be put in writing to ensure they are escalated.

Raise a dispute with the Australian Financial Complaints Authority (AFCA)
The AFCA’s decision is binding on your insurer. This means if AFCA decides your insurer has to pay you then they must.  You don’t have to accept the AFCA’s decision if it goes against you and might still be able to go to court.
Note: there are important time limits for going to AFCA which we can advise you about.

Take your claim to Court
If you choose to take your claim to tribunal or court, it’s a good idea to get expert legal advice from Taxcellent Consulting Services team of home insurance lawyers to ensure you succeed.
Note: there are important time limits for going to AFCA which we can advise you about.