Your insurer should respond to your claim within 10 business days and let you know if they have accepted, denied or need more information based on the details you provided.

This 10 day turn around may not be possible if your claim is due to a natural disaster like a flood or bushfire and most of your community is also affected. In cases that involve a large number of claims at once the General Insurance Code of Practice usually allows insurers up to 12 months to make a decision.