

The trustees may also decide to pay the benefit to someone with whom the deceased had an ‘interdependent relationship’ which requires that they:
Finally, the fund trustees may decide to pay some or all of the benefit to the deceased’s Personal Legal Representative (their Estate) although that usually only occurs where there is no valid claim by a dependent or interdependent.
The fund trustees must have regard to the wishes of the deceased such as their Last Will and Testament or non-binding nomination, but they are not bound to follow those wishes. They also have a discretion to pay out multiple claimants in proportions deemed appropriate.





Plus, our team can also explain and advise you on a number of other insurance types that your life insurance policy might cover you for, including:
We even offer ‘no win, no fee’* arrangements for these types of cases. This means that you don’t pay if we don’t win. We have also have business insurance lawyers across Melbourne, Sydney, Brisbane, Perth, Adelaide, Darwin and throughout Australia.
Contact us today to receive a free life insurance claim check and find out how we can help.
Frequently Asked Questions
Life insurance usually covers suicide but only after a specified exclusion period. Exclusion periods vary across different insurers and policies so it’s important to check the fine print in your policy to find out what your exclusion period might be.
Yes, you can claim against as many life insurance policies as you have as long as your situation complies with the terms and conditions of each policy. For example, if you have multiple superannuation accounts you may also have multiple life insurance policies.
Group insurance policies, such as those through your super, usually give some automatic cover without health questions.
Other types of private policies have health questions you need to answer before you can be covered.
Under some (but not all) life insurance policies you have to tell your insurer about any pre-existing health problems or other relevant information it asks for in your application. If you don’t, your insurer might try not to pay you. But, often with our help we can help you receive what you’re owed.
Yes, for example some policies exclude war-related deaths or intentional actions. You will need to check if the PDS of your policy includes any other exclusions.
Claim as soon as you are able but don’t lose hope if you think you’ve waited too long. You might still be able to claim after a long period of time. Get in touch with us today and we can advise you on whether you still have a valid claim.
Your first step should be speaking to the person or company you opened a policy with, i.e. your insurer, insurance broker, superannuation fund or employer.
They will explain how the claims process works and what forms you need to complete. From there you may need to provide your insurer with:
- Medical reports and test results
- Details about your work duties
- Payslips and tax returns
- A death certificate
Once your insurer has all the information they will process your claim and give you a result within a timeframe governed by the Life Insurance Code of Practice.
If you would like help making the claim, feel stuck, confused or bullied at any stage of this process, get in touch with your local Taxcellent Consulting Services office and we can help you get the result you deserve.
Yes, there are important time limits that apply for claims – usually 6 years from the date of death. However we have been successful in some claims lodged after that time which is why it’s always worth getting in touch even if ten years have passed. It costs you nothing to find out where you stand.
An experienced life insurance lawyer can help you by:
- Advising you on how to present your dispute in the most convincing way
- Having difficult discussions with insurance companies
- Fighting for your full death benefits and making sure you receive them
- Making sure you adhere to the very strict time limits regarding insurance disputes that vary from policy to policy


