Where TPD claims get complicated is around the exclusion or eligibility clauses in the fine print of a TPD policy. Taxcellent Consulting Services TPD lawyers have extensive experience helping our clients understand the fine print in their insurance policies. We will work tirelessly to ensure you get every dollar and benefit that you’re entitled to. So, get the process rolling and contact us about your TPD claim today. We’re here to help.
2. Submit your claim
We help you complete all your documentation and then submit your claim.
3. Your claim is assessed
Your super fund and insurer will review your documentation. They may also request further evidence, such as specialist reports or tax records.
4. Your insurer makes a decision on your claim
Your insurer can:
If you engage our expert TPD lawyers from the beginning, you’ll have a much better chance of your claim being accepted. Your insurer will contact you with your claim payment options.
Your claim has not satisfied the conditions of your policy.
Based on the information you provided, your insurer will most likely decline your claim but they have decided to give you 28 days to provide further information that may support your claim.
We understand a declined or delayed claim is often upsetting for claimants who are already under medical and financial stress, but don’t lose hope. Your local Taxcellent Consulting Services team will do everything in our power to get you the result you need. We know the ins and outs of a range of TPD policies and can help you find the information you need to get the benefits you deserve.
Frequently Asked Questions
Your super fund has to make a decision on your TPD claim within 6-12 months of receiving all the required claim documentation, depending on the complexity of your claim.
We offer ‘no win, no fee’* arrangements for these types of cases, which means that you don’t have to pay if we don’t win.
TPD benefit amounts vary depending on the individual policy terms negotiated by your super fund or employer. Benefits are usually paid as a lump sum worth tens or even hundreds of thousands of dollars. TPD insurance amounts often decrease or lapse as you age so it’s important to check the level of cover at the time you ceased work due to disability even if cover has since ended.
You can make a TPD claim if:
- Your specific super fund provides TPD insurance cover
- You can show you’re unable to do your normal job or any other work for which they are suited for by education, training or experience.
Most super funds include TPD insurance. But, to be sure, get in touch with your super fund or your local Taxcellent Consulting Services TPD experts and we can help you find out.
TPD insurance benefits are usually paid as a lump sum where the claimant suffers a disability that permanently prevents them from working in their normal job or any other work for which they are suited for by education, training or experience.
It’s best to claim as soon as you can, but you may be able to claim a long time after your injury or sickness has occurred. It’s important to get legal advice as soon as possible, even before you submit your claim, as there are important time limits for challenging super fund and insurer decisions.
Yes, you can often have multiple TPD claims if you have multiple insurances in place when you cease work duties due to disability. However, some policies won’t pay if the claimant has already received or been entitled to claim another TPD benefit. We are experts at overcoming these provisions but it’s important to get advice before making any TPD claims.
It usually doesn’t matter if you had the injury or sickness before you joined the super fund. You can still usually claim. However, some insurance policies contain fine print exclusion clauses which we can advise you about.
No. A heart attack, cancer, mental illness, chronic fatigue, injuries sustained at home, on a sporting field, or in a car accident can all be reasons for your TPD claim.
You may be entitled to a TPD lump sum benefit or other insurance benefits through your superannuation. You may also be able to make additional claims through income protection or other forms of insurance.
You may even have access to additional insurance through:
- your employer
- an enterprise agreement
- your employment contract
- your insurance purchased through a financial institution or advisor
But, always be wary of tricky exclusion and eligibility clauses in your insurance policy’s small print that can be used to deny your claim.
